Connecting a 500-person design organization to the living realities of older adults. Before investing in big ideas, get in relationship.

When designing an arc of group activities, I hope to foster conditions for honest moments like this.

Do people disagree about what's needed and what's best to do? Making a common picture together can work wonders.

Story of a day that revealed a "process issue" to be a matter of culture and relationship.

Moment of insight: modeling the "balcony view" of her situation helps a design executive realize her part in a difficult situation

A day of playful creativity creates soil in which group appreciation and connection can grow.

How a "collective story harvest" connected a team to its constituents and reframed the strategic challenge.